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Call us on 03 5744 2331

how to

Enjoy your spa journey... 

etiquette 
In keeping with the spa philosophy we respectfully request that all mobile phones be switched off during your visit to essenza resort spa. Please be aware the spa is a smoke free licensed 18+ facility. We advise that the over consumption of alcohol prior to treatment is not advisable. We recommend arrival time be a minimum of 20 minutes prior to your chosen treatment/s. This allows for you to check in, relax and take full advantage of your reserved time in the spa. Please understand that late arrivals may result in the reduction of your treatment time. 

attire 
At essenza resort spa your every need is attended to, therefore upon entering our facilities you will be escorted to our private change area where you will be offered a robe and footwear. Underwear, or alternatively a disposable underwear provided by the spa, is expected to be worn in all treatments. It is imperative that swimwear be worn at all times in the hot pool, sauna and detox box. 

cancellation policy 
We kindly request that 24 hours notice be offered in the event of cancellation or treatment re-scheduling. This allows the opportunity for others to avail themselves of our services. In the event of less than 24 hours notice being given a 80% cancellation fee will apply. 

health consideration & treatment selections 
Some treatments may not be suitable given certain circumstances or medical conditions. If you are pregnant, have a heart condition or high blood pressure we recommend you seek medical advice prior to your visit. Additionally our experienced reception team will be happy to discuss any special requirements you may have and advise you on which treatments may be most suitable for you. We are also available to advise you on the benefits of a series of treatments, spa packages or retreats to suit your individual needs. 

vouchers 
Gift vouchers are readily available on request and can be tailor made for a particular treatment or stated amount. Our gift vouchers are beautifully presented and make an ideal gift for any occasion. Gift vouchers can be purchased at our front reception or for your added convenience we can take your details and credit card payment over the phone.

products 
At essenza we pride ourselves on quality and integrity, and in keeping with our spa philosophy. We offer only the best in natural, Australian, result driven products both for treatments and home care. 

group bookings 
Maybe romance is your focus, perhaps a pre-wedding gathering or that unique corporate function you wish to cater. essenza offers guests the unique opportunity to indulge in many treatments in the company of colleagues, friends or loved ones. Please enquire at reception as to our dual treatment rooms or group function availability. 

cuisine 
To complete your spa experience healthy light meals and beverages are available with your spa treatments.